CRM (customer relationship management) plays a major role in customer satisfaction and retention. And CRM being a specialized process, companies have to spend huge amounts of money on it. This is where outsourcing comes into play.Call center outsourcing to offshore destinations helps organizations to better manage customer relationships, provide better, round the clock customer service, cut costs, utilize skilled service at cheaper rates, manage and maintain reports, increase market coverage and a lot more. Call center operations require specialized skills the companies can get with ease through outsourcing at extremely cheap prices. That's the reason why almost all companies prefer to outsource their call center operations to offshore destinations.